Agents need more than business process knowledge. They need to understand how your company actually works
The most useful agents won't be the ones that can recite every procurement or HR process by heart. This piece lands on something I keep coming back to: the real value is in knowing how your specific company actually gets work done, the shortcuts, the exceptions, the people who approve things. Generic process knowledge is table stakes now, and the moat is in organizational context.
What makes this worth paying attention to is that it's coming from SAP, which has spent decades selling standardized process software. Even the enterprise giants are admitting that a one-size-fits-all process map falls short for agents. That's a big deal for startups building agentic tools.
I'd want to know how they plan to capture that context without making deployment a heavy lift. If it requires months of consulting to map every workflow, it won't scale. But if there's a lightweight way to let agents learn from how a company actually operates, that's the product I'd bet on.